Shipping & Delivery
Is shipping free? How long will it take to receive my order?
Yes, we offer complimentary worldwide shipping. Since each bracelet is a unique, custom-made piece, the crafting process begins the moment your order is confirmed. Due to the high level of personalization and care involved, international delivery is guaranteed within 30 days.
Do you ship internationally?
Yes, Aura Nova* travels across the globe. Whether you are in Europe, Asia, or anywhere else, we ensure that the Earth's energy finds its way to you.
What is the estimated home delivery time?
As every piece is a one-of-a-kind creation tailored specifically for you, please allow approximately 14 days for your order to arrive at your doorstep. This window allows us to meticulously select and assemble your stones with the focused attention they deserve.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as secure payments via PayPal and Apple Pay.
How can I track my order?
As soon as your creation leaves our atelier, you will receive an email with a tracking number. This allows you to follow your stone’s journey every step of the way, right to your doorstep.
Can I use another payment method?
If you encounter any issues with the payment methods listed, please do not hesitate to contact our customer service. We will do our best to find a tailored solution for you.
Orders & Returns
How do I place an order?
Simply choose the creation that resonates with you, add it to your cart, and follow the checkout steps. Please remember that every piece is custom-made specifically for you upon order.
How can I cancel or modify my order?
Since we begin the creation process promptly, you have 24 hours after your purchase to contact us if you wish to modify or cancel your order.
How do I return a product?
As each bracelet is a one-of-a-kind, bespoke piece, we only accept returns in the event of a manufacturing defect. If you have any concerns upon receiving your order, please contact us within 14 days so we can find a solution together.
